At Rachel Paper, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process under the following conditions:

1. Eligibility for Returns

  • You may request a return if the product is damaged, defective, or incorrect.
  • Return requests must be made within 7 days of receiving your order.
  • The item must be unused, in its original packaging, and in the same condition you received it.

2. How to Request a Return
To initiate a return, please email us at [email protected] with:

  • Your order number
  • Reason for the return
  • Clear photos of the damaged/incorrect product (if applicable)

We will respond within 2 business days with return instructions.

3. Return Shipping

  • Customers are responsible for safely packaging the product for return.
  • If the return is due to an error on our part (damaged or wrong item), we will cover the return shipping cost.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–7 business days.

5. Non-Returnable Items

  • Items that are used, damaged due to misuse, or returned after the 7-day window are not eligible for a refund.
  • Custom or special orders cannot be returned unless defective.

6. Contact Us
If you have any questions regarding this policy, feel free to reach out at:
Email: [email protected]