At Rachel Paper, we are committed to delivering your office supplies in a timely and secure manner. Please review our shipping policy below to understand how we handle deliveries.
1. Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Timeframe
- After processing, delivery typically takes 3–5 business days, depending on your location.
- Delivery times may vary in case of unforeseen delays such as weather conditions or courier service disruptions.
3. Delivery Method
- We deliver orders through reliable courier partners.
- You will receive a call or message from the delivery team on the day of delivery.
4. Shipping Charges
- A flat delivery fee may apply for orders below this amount (if applicable, it will be shown at checkout).
5. Delivery Areas
- We currently deliver across major cities in Pakistan.
- For remote or restricted areas, delivery may take longer or may not be available. We will inform you if your location is outside our service area.
6. Cash on Delivery (COD)
- We only accept Cash on Delivery. Please ensure the correct amount is ready when receiving your package.
7. Delayed or Missing Deliveries
- If your order has not arrived within 7 business days, please contact us at [email protected] with your order number, and we will assist you promptly.
8. Contact Us
For any shipping-related questions, please contact:
Email: [email protected]